Do you want to join our amazing team in taking Customer Support to the next level, driving the department strategically, and embracing a strong focus on AI-driven efficiency? This is a unique opportunity to build a best-in-class support organization that directly impacts our ambitious global sales growth. 🌟

Who we are and what we believe 🧡

B2B selling is evolving fast. Buyers expect a transparent, collaborative, and personalized experience, but 60% of deals still go dark, leaving teams struggling to maintain momentum and visibility. At GetAccept, we’re transforming how revenue teams engage buyers by delivering a Digital Sales Room powered by AI - a shared space where sellers and buyers can stay aligned, accelerate decisions, and confidently reach the finish line.

With 5,000+ customers across 50+ countries, GetAccept is the global leader in the Digital Sales Room category (G2). Our platform helps organizations streamline their sales process, improve buyer engagement, and drive predictable revenue growth.

Our success is powered by people, innovators, creators, collaborators, and problem-solvers who believe deeply in our vision.

The role and your future team 🚀

As Head of Customer Support, you will have full ownership of our support delivery, both strategically and operationally. Your mission is to transition our organization into a highly efficient, AI-enabled engine that delivers fast resolutions and high CSAT.

• Your team and leadership: You will lead our Customer Support department of 12 people. You will have five direct reports, which includes leading our Manager of First Line Support and having direct responsibility for our Technical Support team of four.

• Collaboration and growth: You will be part of the Customer Success department and collaborate daily with colleagues in Sales, Product, and R&D. You’ll report to Mattias Vig, VP of Customer Success, who is highly committed to empowering your contribution and long-term development.

In this role, you will:

• Drive our AI journey: Shape how we use AI to make support faster and smarter, ensuring our customers always get the best help.

• Empower the team: Move our focus from repetitive tasks to complex problem-solving and coaching, helping the team grow along the way.

• Make self-service shine: Build a world-class knowledge base that helps customers find answers effortlessly.

• Be the voice of the customer: Use data and insights to work with our Product teams to improve the experience for everyone.

• Optimize our tools: Ensure our tech stack and workflows are simple, efficient, and supportive for both the team and our customers.

What we offer you 🧡

• A strong, people-first culture: We celebrate inclusivity, collaboration, and continuous learning. We win together and grow together.

• Category leadership: Be part of the team defining the Digital Sales Room category and shaping how the world’s top revenue teams engage buyers.

• Global impact: Work with customers around the world and influence how they modernize their sales processes.

• A collaborative, high-energy environment: Join a group of passionate individuals who care deeply about customer outcomes.

• Career growth and ownership: This role gives you the opportunity to shape your path as we scale - your ideas matter, and your impact will be visible.

• A fantastic HQ: Work from our office in Västra Hamnen, Malmö - right by the sea! We offer snacks and beverages throughout the day, and you’ll have access to a gym right here in the building.

Read more about our Culture & employee experience here.

Is it you we're looking for?🤩

• 5+ years of leadership experience within Customer Support, Technical Support, or Customer Success in a B2B SaaS environment

• Proven track record of implementing AI, ML, and/or automation workflows (e.g. chatbots, intent classification, generative AI for agents) with measurable impact on operational efficiency

• Demonstrated experience modernizing best practices while leading teams through significant change

• Deep understanding of multi-tier support models, knowledge management, and operational design for scale

• Fluency in English with excellent written and verbal communication skills. Proficiency in Swedish is considered a strong merit.

Skills

• Strong analytical and data-driven mindset, with the ability to identify inefficiencies and design scalable solutions

• Excellent communication skills, with the ability to clearly articulate strategy and lead change at both team and executive level

• A leadership style that builds trust, accountability, and a culture that embraces technology over manual work

Still smiling? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today! 🥳