We’re looking for someone who’s ready to take on a broader leadership role - not just managing people, but helping shape how we work, how we scale and how we can deliver even more value to our customers. This isn’t just about team coordination. It’s about coaching, ownership, structure, and playing a key role in how Customer Success Management evolves at GetAccept.

Who we are and what we believe in 🧡

60% of all deals go dark. That's too much lost revenue. Take control and get it back with a digital sales room! At GetAccept, we believe that the essence of business lies in the art of closing deals, and we are on a mission to revolutionize how it's done.

We are reshaping the future of B2B sales as we empower revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal. With over 5 000 customers in over 50 countries, we are the market-leading Digital Sales Room platform globally (G2).

We believe that people matter. Without the passion, innovation, and dedication that our employees put into their work every day, we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people who believe in our vision and product. 

So what's the role about? 🚀

As Manager of Customer Success Managers (CSM), you’ll work closely with our existing Manager of CSMs, Thyra, leading the operational and tactical development of our CSM team. In parallel, you’ll manage a handful of key accounts yourself, and collaborate closely with the VP of Customer Success, Mattias, on strategic initiatives that improve how we work and deliver impact. This is how you will contribute:   

• Coach and develop your employees to improve proactivity and efficiency. Enable them to be strategic advisors rather than extended support. In this role, you will lead approximately five employees, with the team size potentially changing over time.
• Drive the adoption of structured Account Strategies and ensure CSMs focus on delivering measurable value.
• Improve project execution within Customer Success by ensuring best practices are consistently followed and developed.
• Work with your CSMs to increase customer advocacy and referrals as part of their regular interactions.
• Manage a portfolio of accounts, balancing hands-on customer work with leadership responsibilities.
• Working closely with the VP of Customer Success to shape and execute team-wide initiatives, and collaborating cross-functionally with Sales, Product, RevOps etc.
• Owning key parts of our Customer Success OKRs - like Account Strategy coverage, value stream delivery, and customer advocacy.
• Contribute to the overall strategy and direction of Customer Success at GetAccept.

What we offer you 🧡

• A strong company culture: Experience the power of #teamwins in an environment that celebrates inclusivity, collaboration, and fun.
• Category leadership: Stand at the forefront of category creation, where your role and its impact are essential.
• Global impact: Contribute to a platform used by revenue teams worldwide.
• Collaborative environment: Work with like-minded individuals who are dedicated to solving challenges and driving success.
• Career growth: An opportunity to take an active part in shaping your own role as well as your career development.

Is it you we are looking for? 🤩

You’ve got the experience of leading others, but you’re not just here to manage - you want to improve how things are done. You like being part of strategic discussions and turning those into clear directions and outcomes. You lead with clarity, communicate well, and know how to create momentum across a team.

• Has 3-5 years leadership experience. Leading and/or coaching CSMs in a SaaS or B2B setting is an advantage.
  
• Can balance strategy and execution, ensuring both long-term goals and day-to-day operations run smoothly.
  
• Is comfortable managing both individuals and a portfolio of accounts.
  
• Has a structured approach to project execution and process improvement that can scale within the team.
  
• Enjoys working cross-functionally to improve alignment between teams.
  
• You are fluent in English, writing and speaking.
  

Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!

Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today! 🥳