Who we are and what we believe in 🧡

60% of all deals go dark. That's too much lost revenue. Take control and get it back with a digital sales room! At GetAccept, we believe that the essence of business lies in the art of closing deals, and we are on a mission to revolutionize how it's done.

We are reshaping the future of B2B sales as we empower revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal. With over 5 000 customers in over 50 countries, we are the market-leading Digital Sales Room platform globally (G2).

We believe that people matter. Without the passion, innovation, and dedication that our employees put into their work every day, we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people who believe in our vision and product.

So what's the role about? 🚀

We are looking for a Customer Success Manager to join our US team and focus on customer onboarding, retention and growth. As a customer success manager, you will:

• Lead exceptional customer onboarding to drive rapid adoption and high engagement, ensuring customers maximize their investment in GetAccept.
• Educate customers on best practices through quarterly business reviews centered on ROI and identifying new opportunities to deliver additional value to customers.
• Serve as a trusted advisor, understanding customer goals and guiding them to success with our platform throughout their lifecycle.
• Collaborate cross-functionally with product, support, and other teams to enhance the customer experience and continuously improve our offerings.
• Own expansion opportunities by identifying growth potential within existing accounts and achieving a sales target.

Your team 👨‍👩‍👧‍👦

As a US customer success manager, you will be a part of our close-knit NYC based sales team and work closely with a global team of customer success managers and account managers. You will also get to collaborate with different global teams, including product, support and more. Ali Khaleel Ali, Head of Sales US, will be your direct manager and take an important role in your personal development!

We are looking for a team player with a customer-oriented mindset and the ability to think crazy differently to deliver results and adapt in a fast-paced environment. We are entrepreneurs who seek efficient growth through focusing on the right things, choosing scalable solutions, and moving fast!

What we offer you 🧡

• A strong company culture: Experience the power of #teamwins in an environment that celebrates inclusivity, collaboration, and fun.
• Category leadership: Stand at the forefront of category creation, where your role and its impact are essential.
• Global impact: Contribute to a platform used by revenue teams worldwide.
• Collaborative environment: Work with like-minded individuals who are dedicated to solving challenges and driving success.
• Career growth: An opportunity to take an active part in shaping your own role as well as your career development.

Is it you we are looking for? 🤩

• 3-5 years of demonstrated success in a customer-facing role(s), preferably in tech/SaaS.
• Has a deep understanding of and takes great interest in customer’s eco-systems such as CRM, document platforms, signing processes etc.
• Possess technical interest with a big passion for customer success.
• Highly organized; can manage multiple clients and tasks efficiently & effectively.
• Experience in project management.

Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!

Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today! 🥳

OTE (on target earnings) Range: $110,000 — $130,000 USD.