Customer Success Manager

Malmö | Sales

For us, customer success is what matters! 


It is the absolute foundation to our growth, lead generation and overall future success. 


This is where you come in. 


As a Customer Success Manager you are responsible for developing and maintaining existing customer relationships. You will work closely with our Sales-, Product- and Support team to maximize customer satisfaction and overall happiness with our product. We work in Squads, were SDR:s generate leads, AE:s carry out demos and close deals and you as a CS handle onboarding, training and upselling. Teamwork and collaboration within the squad is crucial for our success. You will work in a sales oriented environment and should be able to "think out of the box" and have a business-mindset combined with heavy problem solving skills. 


Most likely, you:

  • are comfortable with rapidly changing environment - we're growing fast and we expect you to be able to keep up
  • have experience within customer service/account management and probably a degree in Business Administration, Hospitality or equivalent. 
  • have exceptional written and verbal communication and learn new technologies quickly.
  • have at least 5 years of experience from B2B sales – preferably within SaaS, software or IT.
  • have basic insights into HTML, API and CRM:s such as Salesforce, Hubspot, Lime, SuperOffice and Pipedrive
  • are fluent in Swedish and in English – other Nordic languages is a plus!


What you can expect from us

  • Competitive compensation and work-life balance.
  • Clear ownership and responsibilities.
  • Continuous development and career opportunities.
  • Work in a fast-paced, growth- and sales oriented environment.
  • New gear and whatever else you need to be productive.
  • Happy hours, regular catered meals, and fun colleagues.
  • Solid training and introduction to our company, product and processes.


The role will also carry a monthly sales quota which mainly consists of upgrades and cross-selling to other departments at the customer.

If this sounds like you, we'd love to hear from you! 

Contact person

Anders Holmberg

anders.holmberg@getaccept.com

0736661104

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