"Hello! I can't figure out how to send this agreement to my customer. Can you help me?"
- Kim
Here's where you come in! 

👉 As Product Support Professionals we try to relate to the person behind the support case, in this case, Kim, and understand what issues they are experiencing. Our aim is to connect with Kim over the product that we have in common. We try to understand what's gone wrong, and we want to make sure that Kim doesn’t feel dumb for asking. We know just how frustrating it can be when something isn't working, so we always try to find the root cause of the problem as fast as possible. 

Does this seem exciting to you? Welcome to the team!

As Product Support Professional you will be our customer's go-to and relate to them from a user's point of view, by understanding that they might not have the same knowledge as you have on our platform. Sometimes it's a matter of navigating the platform, and answering questions related to licenses and sometimes it's a technical issue. Of course, our technical specialists and product team will be happy to help you out when things get too techy!

Your future at GetAccept

Working at GetAccept means that you are working with the future of sales. Together with 170 colleagues, we are empowering revenue teams to close more deals by offering our digital sales room to engage and understand buyers from a opportunity to signed deal!

We believe in fostering a culture where inclusion, humbleness, and teamwork are what characterize the way we work. We believe that it is the people within an organization who makes the difference and know that without extraordinary people, who believe in our vision and our product, we would not be where we are today.

Join the team

As Product Support Professional you will be warmly welcomed into our customer support team based in our HQ in Malmö, and also work together with our Danish sales team based in Aarhus. Therefore, this position is based in Malmö or Aarhus. Working with support means having a lot of internal contacts, as well as external ones, and you will collaborate with sales, tech support, engineers, and product managers to help solve our customer's problems. Together we strive towards excellence in terms of user experience and maximizing product use!

What's in it for you?

• A fun, stimulating, and challenging job opportunity where you will get a chance to learn, grow and develop professionally and personally
• A hybrid office policy; we understand the value of both connecting with people in real life as well as the work-life balance perks of working from home from time to time. 
• Did we say that we like to have fun? Welcome to the company of themed events, parties, after works, company trips, workouts, and FredagsFika! 
• An impressive HQ where we value a great working environment, with snack bars, cozy lounge areas, and a gym to name a few.

Is it you we are looking for? 

If you have read this far with a smile on your face - chances are we are a match made in heaven! However, to be able to thrive in this position we would love to see that you are: 

• Comfortable with expressing yourself in Danish and English in both written text and verbal communication. It is a huge plus if you also know how to communicate in Swedish as well!
• Knowledgeable and curious about software and tech.
• Able to perform under pressure and against time constraints.
• Service-minded and have a systematic and analytical approach to problem-solving. 
• Collaborative and - like us - believe in team wins!

We use ongoing selection for this recruitment and have no end date, so kindly send in your application today!