Is closing deals and expanding existing customer accounts your A-game? Are you a lover of relationship-building and customer consultation? Are you curious about the tech scale-up scene? Still nodding? Cool. Welcome to your next career move!
The GetAccept Experience
Let me tell you a secret about GetAccept. Even though we unite around our vision to revolutionize the future of business and being the category leader within digital sales, the true reason we jump out of bed on Monday mornings is the people. It is the employee experience. It is the Monday Breakfasts, the Friday Fikas, the Afterworks, the hackathons, the trips, the events, the community and the sense of family. It is going to work, knowing you are a valued part of our team where your ideas will be heard and where you will be an important and appreciated part of our success. It is a place for new challenges and never-ending-learnings. It is a place of growth, together with awesome people.
Being a Customer Success Manager
Customer Success is the absolute foundation of our growth and overall future success. Our CS-team are the ones who make sure that our customers achieve their goals using GetAccept in the most powerful way. It's about being endlessly curious to learn more about your customers and work with them to solve their needs.
In short, this will be your mission:
- Secure the perfect onboarding, adoption and usage of new customers, making sure each new customer maximizes the return of their GetAccept investment
- Develop strategic relationships with customer accounts and collaborate closely with your colleagues internally
- Educate and teach your customers about how to best utilize all features and introduce them to new product releases.
- Work towards an Up- and Cross Sell budget with a strong focus on finding new opportunities within your customer portfolio
- Manage renewals and proactive anti-churn work according to a success strategy that you will continuously help to deliver
Working as a Senior Customer Success Manager means taking on a key position in our Stockholm team, where you will take an active part in our growth journey locally. You will be offered an opportunity to be a role model in terms of team collaboration, showing support and spreading energy, enthusiasm and team spirit!
Joining a scale-up company means that you will take an active part in shaping your own role. With a humble approach you will take ownership and drive your area of interest forward. Together with the rest of us, you will contribute towards shaping the direction of our company!
Sometimes we do fun and crazy things, such as running Toughest together! You'll join us next year, right?
Is it you we are looking for?
If you have read this ad for this long with a smile on your face, we are surely a perfect match! However, we would love it if you identify with the following:
- You have solid experience working with account management, preferably within tech/SaaS
- You have a big technical interest - you are curious about understanding your customer’s eco-systems such as CRM, document platforms and signing processes
- You are as passionate about sales as you are about customer care! You sincerely believe that consultative sales IS excellent service
- You are highly organized and can manage multiple clients and tasks efficiently and effectively
- You are fluent in English and Swedish, both in writing and speaking
We are looking for a team player to join our team. Someone who will perform in a customer-oriented environment, think crazy differently, and have a business mindset! We are entrepreneurs who seek efficient growth through focusing on the right things, choosing scalable solutions, and moving fast!
Sounds interesting? Hit the "Apply"-button and let's continue the dialogue! We work with ongoing selection and this ad has no end date, so make sure to send in your application today! 🥳