Is expanding existing customer relationships your A-game? Do you love the idea of combining sales with superior service in the tech start up-scene? Look no further! Team US is expanding and we are looking for our next star within Customer Success! 🌟
Who we are and what we believe in 🤗
We believe that people matter and know that without the passion, innovation and dedication our employees put into their work everyday we wouldn't be where we are today. Growing from 30 to 140 employees in three years would not have been possible without extraordinary people, who believe in our vision and our product. At GetAccept we are highly adaptable, constantly evolving and always challenging ourselves to be better!
Our platform is currently helping 3 000 companies, 50 000 users and 10 000 teams around the world closing more deals by offering solutions within e-signing, sales enablement, proposal templates and document tracking. But this is only the beginning - our vision is to become the number one platform in all B2B business 🚀
Your team 👨👩👧👦
As Customer Success Manager you will be part of our close-knitted Customer Success team in the US and work together with other Customer Success Managers, Account Executives and our Marketing and Product teams. Ali Ali, Director Customer Success US, will be your closest manager and take part in your personal development!
We are looking for a team player to join our team. Someone who will perform in a customer-oriented environment, think crazy differently, and have a business mindset! We are entrepreneurs who seek efficient growth through focusing on the right things, choosing scalable solutions, and moving fast!
Your future at GetAccept 🚀
Our Customer Success is the absolute foundation to our growth, lead generation, and overall future success. This is where you come in. As Customer Success Manager your days will consist of:
- Secure the perfect onboarding, adoption and usage of new customers, making sure each new customer maximizes the return of their GetAccept investment
- Develop strategic relationships with customer accounts and collaborate closely with your colleagues internally
- Educate and teach your customers about how to best utilize all features and introduce them to new product releases.
- Work towards an Up- and Cross Sell budget with a strong focus on finding new opportunities within your customer portfolio
- Manage renewals and proactive anti-churn work according to a success strategy that you will continuously help to deliver
What we offer you (a lot!) 🔥
A job at GetAccept means that you will experience the speed, innovation and passion of a start-up, but at the same time enjoy the stability and security of an established company with a strong brand and product. We offer you to take an active part in our journey to further place GetAccept as a global brand within our field!
- A strong and unique corporate culture which is reflected in one of our most important core values - Team wins. We win together and have fun along the way!
- A solid digital on-boarding. Two exciting weeks where you’ll meet the founders, representatives from all parts of the organization and learn about our story, mission, values and culture. You will be introduced to the way we act, talk and what we believe in. You will learn about our product and, most importantly, the people behind it
- Fun activities to foster a collaborative and inspirational environment, such as trivia nights, workshops, Christmas & Summer parties and talent shows
- Remote benefits package including; work-from-home technology, medical/dental/vision benefits
- Flexible vacation time to promote a healthy work-life balance
Who are you?
- 3+ years of demonstrated success in a customer-facing role(s), preferably in tech/SaaS
- A deep understanding of and take great interest in customer’s eco-systems such as CRM, document platforms, signing processes etc
- As passionate about sales as you are about customer care! You sincerely believe that consultative sales IS excellent service
- Highly organized; can manage multiple clients and tasks efficiently & effectively
- Fluent in English, writing and speaking
Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!
Feel free to check out our culture on our different social media channels. We look forward hearing from you ⭐️